DIRECTV on demand enables you to enjoy movies, television programs, and many more at your own preferred time. Sometimes there are moments when one is unable to get to the on-demand library or find some problems. Listed below are some of the known issues that may lead to the non-functionality of DIRECTV on demand along with their solutions.
Internet Connection Problems
This means if you are to access the DIRECTV on-demand library, your receivers must connect well to the internet. It will also not work as expected when you have a problem with your internet connection. Try the following troubleshooting tips:
- Ensure that the cable used to link your primary DIRECTV receiver to your router or modem is well connected on both ends.
- In the case where you are using a wireless connection, ensure the reception of the wireless signal in the room where you place your main receiver is good. Tighten the connections where the receiver is directly connected to the router using the Ethernet cable to determine if the problem is related to a wireless connection.
- Proceed to turn off your modem and router, wait for a few minutes, then, turn them back on, and check if DIRECTV on-demand loads after. This refreshes the connection.
- Perform an internet speed check on a computer or smartphone that also uses the same network as your DIRECTV devices. If speeds are lower than 5 Mbps download, please consult your internet provider as low throughput will affect demand functionality.
Account Activation Issues
This on-demand is not active all the time but needs to be invoked in your DIRECTV account for it to work. If you’re certain you have it activated but it’s still not working, try the below tips: If you’re certain you have it activated but it’s still not working, try the below tips:
- You can also check the account online or more conveniently, through the application, the DIRECTV mobile app, that the DIRECTV on-demand feature is active. If it falls off, re-enable it if you are not very sure what to do.
- Switch off the DVR receiver then turn it on by going to Menu > Parental, Fav’s & Setup > System Setup > Reset > Restart Receiver. After rebooting, check if DIRECTV on demand loads, if it does not load then follow the next steps.
HD DVR Upgrade Needed
If your main DIRECTV receiver is going to be connected to on-demand services, you’ll need an HD DVR model. Non-DVR or old SD DVR models do not have the current programming of this model. If you’re unsure which receiver you have, check it against [this list of supported models](https:>(Accessed 02 November 2016); Directv: which Directv receivers are compatible with Directv on demand.
- If your receiver is unsupported, you can contact DIREC TV at 1-800-531-5000 to seek service on how you can change your equipment. Newer model DVRs can be often taken on lease at negligible or no initial cost most of the time.
Issues with On Demand Content Loading
At times, the DIRECTV on-demand feature seems to load, but no content for the movies or television shows is available. Try the below troubleshooting steps when this occurs:
- From the on-demand menu kindly choose the Refresh Programs option. This in turn requires refreshing of content library to continue with the streaming.
- If in any case, you fail to get a response after refreshing, then try to power off and then power on the main HD DVR receiver again. Now and then the connectivity with the on-demand server is severed while using your equipment in the normal manner.
- Make sure that all of the receivers that you connected can get the channel list and the playlist that you created. If there are difficulties in displaying this standard programming, then there may be a problem with the dish or the cabling system.
Problems after DIRECTV Updates
To further enhance the performance of its systems, DIRECTV will periodically download updates to customer equipment that contain bug corrections and feature enhancements. Occasionally, it is possible to observe that settings may become changed in a way that hinders the proper operation of services such as on-demand.
If on-demand was okay for you up to a certain time that several of your receivers automatically updated themselves, you may need to access your reset menu to have it working properly again.
From the on-demand menu, try the below reset options:
- Reset Defaults > Reset On Demand Defaults
- Reset Everything
Take note Reset Everything erases all your other set-up, shows that you like to record, and other options in the Tivo. However, it could be needed when an update ruined the crucial files for the system for instance the. dll files.
Where to seek DIRECTV Support.
DIRECTV Support is the next step if you have gone through all the methods mentioned in this guide and you are still unable to load programs on demand.
Be more specific when explaining the nature of the problem such as the exact troubleshooting that was done and whether there were any error messages displayed to the agent. Help can ensure if there is a problem with the direction of equipment or software of the DIRECTV that hinders the proper functioning of on-demand. They also have the authority to refresh signals and reauthorize equipment in case of any.
Transform your viewing experience with DirecTV! Call us today at +1 855-213-2250 to explore our plans and find the perfect package for you. Our experts are ready to assist you and get you set up with top-notch entertainment. Don’t wait—contact us now!
