If you decide to cancel your subscription at DirecTV you will have to take back some equipment to DirecTV. If this equipment is not returned, then you will end up paying for it on your bill, which you do not want. In this article, you will learn which equipment you will be required to return when you conclude the service.
Receivers/DVRs
The main type of equipment that must be returned is any of DirecTV’s receivers or DVRs that you got from the company on lease. This includes:
- HD receivers
- HD DVRs
- Genie receivers/DVRs
- Mini clients
Sure enough, you likely have at least one main receive/DVR connected to your television as well as other mini client boxes in various rooms of your house. As was noted, all the leased boxes, whether defined as standard or high definition must be returned on cancellation. In the situation of cable and satellite dish, you are the owner of the physical property outside your home and you do not need to return them.
Multi-Room Viewing Equipment
If you utilize DirecTV Multi-Room Viewing options, you might have additional powered equipment connected for sharing content from your main Genie DVR to other zones. You also have to return any leased equipment such as the Cinema Connection Kit, Wireless Genie Mini, and its accessories, unless you purchased all of the equipment at a non-leased price.
DVR Service Fees
Just bear in mind that even though you may return your leased DVR equipment to DirecTV they can still come back to you charging you for DVR services for not returning the equipment on time. These fees, which are usually charged every month, start from the time when you cancel the DVR and end when they get back the device. Therefore return your DVRs as early as possible to do away with added service charges.
Non-Return Fees
If you fail to return leased equipment 21 days after the cancellation of your DirecTV subscription, you may also incur non-return equipment fees. This is up to $150 per leased receiver/DVR not returned based on their return policy. And you will continue paying fees on it until the equipment is reclaimed and this of course boils down to a very expensive affair in the long run if overlooked.
That means if you have several TVs in your setting, those that you leased together with your receivers, DVR clients, and other hardware must be returned as soon as possible to avoid being charged for what can be hundreds of dollars if accumulated.
Types of Equipment You Can Keep
However, while the equipment used had to be leased and returned, any equipment purchased for the specific project and fully owned would be allowed to be retained and used again in the future if wanted. This may include:
- An owned receiver
- A system that is owned through DVR or Genie is a common feature.
- A SWM splitter
- Power inserter
- Deca broadband kit
The equipment bought for the operation has an RID or model number that starts with R while the leased equipment has a model starting with H, HR, HC, HS, and HD. Check all the receivers and other equipment you might have, to find out if you rented them or own them before canceling with DirecTV to know whether you can return the equipment or not.
The Satellite Dish
The dish installed at the exterior part of your home is also a piece of purchased equipment that makes you its owner forever. Thus, the LNBs, as well as the coax cables connecting from the dish to your house do not need to go back. Only the receivers, the DVRs, and other powered hardware inside need to be returned to DirecTV if leased.
Conducting a risk assessment and identifying guidelines on how to return your equipment.
In the first step to return the equipment, you need to phone DirecTV at 1-800-DIRECTV and explain that you want to cancel your service and get information on how you can return your equipment. Make sure that they know which particular receivers, DVRs, Clients, and other items are awaiting pick up.
This TV service provider has partnered with FedEx to offer free return shipping boxes and labels to facilitate the return of your TV hardware. They may also periodically have free in-home pick-up if you arrange that with their call center when you log out of your account. Keep your tracking number as evidence of your return of the leased equipment until your account balances that are still outstanding get balanced out.
Conclusion
By canceling your DirecTV television service, you have a responsibility to return any leased receivers, DVRs, mini clients, and other internal hardware. This way, you cannot be charged extra for non-return fees or be required to pay for a DVR every month after canceling your subscription. Therefore ensure that you get to know where exactly the particular devices have to be returned, pack all the devices properly, and keep a record of the tracking details until DirecTV acknowledges its receipt. This should be done as soon as possible to avoid conflicts and complications that may arise from blended charges, which you may be charged even months later.
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