When using the DIRECTV to watch TV and an error code appears on the screen it can be frustrating to have to deal with. DIRECTV error code 613 is one of the most frequently reported errors that you can come across. However, you may be wondering what this specific error code entails and how one can address the issue effectively. How DIRECTV error code 613 works and why it happens is explained in detail below.
Understanding DIRECTV Error Code 613
DIRECTV has an error code that is 613, which means that there is something wrong with the satellite dish installation. Exactly what it implies is that the satellite dish is perhaps having problems capturing the signals from the other satellites of the DIRECTV that is in space.
Some of the common reasons why you might see the 613 error code include:
- Interference from physical barriers: The signal cannot pass through anything such as trees, buildings, or poles blocking the satellite dish.
- Misaligned satellite dish: The dish cannot effectively catch the signal as it is meant to in circumstances when it has moved or shifted in a particular direction.
- Broken or disconnected cables: A signal cannot be obtained from the dish if the cables or connection from it is broken or disconnected.
- Problems after a satellite update: DirectV sometimes incorporates newly added satellites into their system. Usually, this results from improper repositioning of the dish during an upgrade—that could result in 613.
In essence, the 613 code suggests that there is a specific hardware installation issue with the satellite dish or signal interception preventing your receiver from picking up signals from the DIRECTV satellites.
Troubleshooting Steps for DIRECTV Error Code 613
If you see the 613 message on your screen, there are several troubleshooting tips you can try before calling for professional assistance:
Ensure that there are no physical barriers – Move out and see if there is any obstruction to the dish. Check whether there are immovable large trees or other structures that might hinder the vision of the CCTV cameras. There may be a time that the dish appears to be obstructed and one might have to request for relocation of the dish.
Check cables – Ensure that all the cables that are connected to the satellite dish with the DIRECTV receiver are well connected and not loosely connected. Inconclusive connections can lead to signal complications.
Tip it – It is possible to tilt the dish as per the signal strength directions given by DIRECTV using your remote control. The next step that needs to be taken to address the 613 error is to go to the menu settings tab and perform an alignment test.
Reset the receiver – If none of these helps, remove the receiver from the power source for about 10 seconds, and plug it back in. This will in turn bring the receiver back to life and make it to lock on the dish.
If you can’t solve the 613 error with the methods outlined above it means you will have to call a professional installation expert to come and check out your dish installation. They have the tools and expertise to properly adjust satellites and address problems with satellite dishes.
Preventing Future 613 Errors
While professional installation help is usually needed to resolve the 613 error, there are some preventative measures you can take to avoid running into issues in the first place:
- Ensure that your satellite dish is well fixed and bolted in a place where there are no forms of interferences that may move within its line of sight. The trees also can grow continually hence need to be checked on as time progresses.
- Adjust your dish every time there is a powerful storm with winds and/or tornadoes to see if the dish was displaced from the right alignment.
- If you are not doing so, upgrade to DIRECTV’s Genie technology. It provides an enhanced ability to address installation challenges as well as loss of signal.
- Perhaps you should opt for DIRECTV’s Protection Plan which includes free realignment and diagnostics for all problems with the satellite dish within the package.
Maintaining vigilance and ensuring that dish setup is in order in addition to having the dish checked by a professional once in a while will go a long way in preventing these annoying 613 errors. At least now if you ever happen to stumble upon the 613 then you have a clue that it signifies a problem in communicating with the satellite and not the television set. You can simply start fixing the dish or call a technician to get your entertainment on again.
Transform your viewing experience with DirecTV! Call us today at +1 855-213-2250 to explore our plans and find the perfect package for you. Our experts are ready to assist you and get you set up with top-notch entertainment. Don’t wait—contact us now!
