For people in the United States who can't get regular wired internet, satellite internet is often the best choice. Picking the right internet provider is important, and it matters more when you have fewer options. This guide will look at two big names in satellite internet, Viasat and HughesNet. It will help you figure out which one is best for you.
Understanding Satellite Internet in the United States
Satellite internet is a way to get internet access through satellites that orbit the Earth. It is especially useful in rural or remote areas where cable or fibre optic connections are not present. This service is a lifeline for many people and businesses. It helps close the gap in digital access, making education, work, and entertainment available.
However, satellite internet usually offers slower speeds and has higher latency, which means there are more delays when sending data. This happens because the signals must travel long distances to and from space. Even with these challenges, technology keeps improving to make satellite internet faster and better for users.
The Basics of Satellite Internet Connectivity
Satellite connections work by sending and receiving data signals. These signals go from a satellite dish at your home to satellites in space. The satellites then talk to ground stations that connect to the internet. This setup allows information to flow continuously.
The internet speed you get from satellite connections can change. It depends on satellite coverage, signal strength, and weather conditions. Things like trees or buildings can block the signal. So, it’s important to have a clear view of the southern sky for the best performance.
Satellite internet may not be as fast as fibre or cable, but it is a good choice for people in areas without high-speed internet options. It helps you stay connected, even in remote places.
Key Players: Viasat and HughesNet Overview
In the United States, Viasat and HughesNet lead the market for satellite internet service. They both provide various plans that meet different needs and budgets, but they have some important differences to think about.
Viasat plans usually offer faster speeds and higher data limits. This makes them great for activities like streaming and online gaming, which need a lot of data. Viasat has even added plans with unlimited data, which is perfect for heavy internet users.
HughesNet offers slower speeds but is often more affordable. Their newest option, HughesNet Fusion, tries to fix the problem of high latency. This plan uses a mix of satellite and wireless networks. It helps improve the connection for activities such as gaming and video conferencing that need low delays.
Initial Considerations for Choosing Satellite Internet
Before going into the details of Viasat and HughesNet, it’s important to think about your situation and what matters most to you. Do you need high-speed internet for your activities, or is saving money more important?
Knowing your needs will help you compare what each company offers. Also, be sure to check if both services are available where you live since coverage and plan choices can vary.
Assessing Your Internet Needs
The first step to picking a satellite internet provider is to think about your internet needs. What do you usually do online? If you just browse the web, check email, and use social media now and then, then slower speeds might be enough.
But if your family works from home, takes online classes, or watches movies and plays games online, you will need a stronger internet connection. For these users, unlimited data is very important to avoid extra charges or slow speeds.
If you use the internet in a way that is between these two, look closely at the data limits and speeds each provider offers. This way, you can find the best fit for your home.
Geographic Availability: Viasat and HughesNet in the US
A big benefit of picking a satellite internet provider is that it covers more areas than other types, like DSL or fibre. Both Viasat and HughesNet can be found in most places in the continental United States, even in out-of-the-way rural areas.
But remember, the plans and speeds might differ based on where you live. The coverage and signal strength from the satellite internet provider can change depending on things like the land shape and how close you are to ground stations.
So, it's important to check the options and details for your address on the Viasat and HughesNet websites. This way, you can find the best information for a fair comparison.
Detailed Comparison of Viasat and HughesNet
Now that we have some key background, let's compare Viasat and HughesNet. We will look closely at the main features and potential drawbacks of both companies.
This easy comparison will help you choose the best satellite internet option that fits your needs and budget.
Internet Speeds: Viasat vs. HughesNet
Internet speed is important for how well you can do things online. Faster speeds mean better streaming, quicker downloads, and a smoother internet experience. When judging Viasat and HughesNet, speed is a key point for many users.
Viasat usually offers faster speeds. Their plans say they can reach up to 150 Mbps for downloads. HughesNet, on the other hand, offers download speeds up to 100 Mbps. Keep in mind that these speeds are the highest possible, and actual speeds can change depending on where you are and how busy the network is.
Using a good internet speed test tool can help you see the real speeds you might get from each provider in your area. It’s a good idea to run several tests at different times of the day to know how consistent the internet speed is.
Data Caps and Management Policies
Data caps are important to think about when you choose an internet plan. This is true for satellite internet too. A data cap is the monthly limit on data in your plan. If you go over this limit, you could face extra charges or get slower speeds.
HughesNet uses "priority data." This means you get faster speeds until you hit your monthly data cap. If you go over this limit, your speed will drop. However, you will still have access to unlimited standard data, just at a slower speed.
On the other hand, Viasat offers unlimited data plans. This means you don't have to worry about data caps or slowing down. This is great for users who need a lot of data for streaming or big downloads. Viasat gives you fast internet access without interruptions.
Pricing and Plans: A Comprehensive Look
Understanding the prices and plans of Viasat and HughesNet is important. This helps you find out which one is the best value for you. Both providers have different plans with various download speeds, data limits, and prices.
The best choice will depend on your budget and how much internet data you need each month. Let’s look into the pricing and plan information for both providers.
Analyzing HughesNet's Packages and Pricing
HughesNet's prices and plans are known for being affordable. This makes them a good choice for people who want to save money. They have different plans that offer various speeds and data limits. This way, users can pick what works best for them.
Using a HughesNet speed test can help you check the speeds available in your area. Usually, their plans provide speeds between 50 and 100 Mbps. The data limits depend on the plan you choose. It’s important to look at your data use so you do not go over the limit and slow down your speeds.
If you think you will need more data than what your plan gives, HughesNet allows you to buy Data Tokens. These tokens let you add extra data to your monthly limit. This helps you keep enjoying high-speed internet access without interruptions.
Viasat's Pricing Structure and Offers
Viasat has different plans to meet different needs. These include options for unlimited data and bonus zones where you can get extra data. Usually, new customers do not have to pay an installation fee, and professional installation makes sure everything is set up smoothly. Viasat also offers customer support through live chat and phone for any questions. With its good pricing and many plans, Viasat hopes to serve many people looking for reliable satellite internet services.
Equipment and Installation: What to Expect
Both Viasat and HughesNet need professional installation for their satellite gear. This includes a satellite dish and a modem/router together. It's best to choose a professional installation so you can get the best setup and signal.
During this process, a technician will come to your home. He will place the dish where it can see the southern sky clearly. Then, he will connect it to your modem/router.
HughesNet Equipment Overview
HughesNet provides equipment that usually includes a satellite dish, a modem/router combo, and the cables needed for professional installation. The dish sends and receives signals from the satellite. The modem/router changes these signals into an internet connection that your devices can use.
You can choose to lease the equipment and pay a monthly fee. However, buying the equipment outright might save you money over time. This is a good choice if you plan to stay with HughesNet for a long time.
Remember, there may be an installation fee for professional installation. So, make sure to ask about this cost when you sign up. Also, check if there are any discounts or promotions for new customers.
Viasat Installation Process and Equipment
Viasat internet services need professionals to install their equipment. A technician will usually come to your home. They will look for the best spot to put the satellite dish and check if it has a clear view of the southern sky.
Viasat sometimes gives free professional installation in its promotional deals. This can help you save a good amount of money at the start. They also provide a modem/router combo made for their satellite internet service.
Like HughesNet, Viasat lets you lease the equipment for a monthly fee or buy it outright. Buying the equipment may be a better deal in the long run, especially if you plan to keep Viasat internet for a long time.
Customer Service and Technical Support
When you pick an internet provider, good customer service and tech support matter a lot. Viasat and HughesNet both have different ways to help customers. They can assist with fixing problems, answering billing questions, and handling tech issues.
Customer satisfaction can be different for each provider. It’s a good idea to check online reviews and ratings. This will help you understand what real users think about the customer service of each one.
HughesNet Customer Experience Ratings
HughesNet's customer service gets mixed reviews. Some people like how quickly they respond. Others do not like the long wait times or the help they get from representatives. Often, the service quality depends on who you talk to.
HughesNet provides different ways to get help. You can reach them by phone, email, or use the live chat on their website. The live chat is great for quick questions or solving small problems. It generally offers faster help than phone or email.
Still, some users say phone support can have long wait times during busy hours. It's important to be patient and communicate clearly when you contact customer support. This way, your issues will be dealt with properly.
Viasat’s Approach to Customer Support
Viasat's customer service gets a mix of reviews. Some customers find their help really good. Others are not so happy with parts of their support. Everyone's experience can be different. So, it’s good to talk to customer service with patience and an open mind.
Viasat has many ways to reach customer support, like phone, email, and an online help centre. The online help centre is useful for fixing common problems and answering common questions. It gives you unlimited access to information and options to help yourself.
In the end, how well Viasat's customer service works for you depends on what you need and how tough your issue is. It is best to try all the self-help options first. This can save you time and effort. For tricky or ongoing problems, calling or emailing their customer support is often the better choice.
Conclusion
In conclusion, when you think about satellite internet options like Viasat and HughesNet, you should look at your internet needs first. Check if the service is available in your area. Look at the speeds and how they manage data. Pricing, equipment, installation, and customer support are also important. Knowing all of this will help you make a good choice that fits your needs best.
Whether you care more about speed, data limits, or customer service, both companies have strong points. Choose a provider that fits your internet usage and expectations. This will help you have a smooth online experience. If you need more help picking the right satellite internet service, check out our Frequently Asked Questions section for more information.
