DIRECTV is among the top satellite television services providers in America which offers its services in several countries across the world. Due to quality programming, cutting-edge technology, and affordable prices, millions of households rely on DIRECTV for their television services. However, from time to time customers are forced to have their DIRECTV service disconnected for some time. And when they wish to commence the service again, one question that may crop up is, is there a DIRECTV reconnection fee? To avoid any confusion regarding the policy that has been made by the company, this article will contain useful information on this subject as far as DIRECTV is concerned.
Let me explain what a Reconnection Fee is.
Reconnection fee is a fee that is charged once when connecting the service again after the service has been disconnected for non-payment or when the customer requested it to be disconnected. Some basic utility services, which are subscribed by the customers have additional charges apart from the normal monthly charges to regain the services after some break. This fee ensures the service providers can recover the expenses incurred in the process of reconnecting the accounts.
DIRECTV’s Reconnection Policy
Unlike some other subscription services, DIRECTV does not impose a reconnection fee for the satellite TV service it offers when it has been disconnected. If you reconnect within 60 days of the disconnection date, you can continue with the same programming package, and lease equipment without incurring other costs. It is also important to note that DIRECTV has a reconnect policy which is quite liberal to entice former consumers back.
Here are some key points about DIRECTV's reactivation policy:
- If reconnecting within 60 days of disconnection, there is no reconnection fee charged
- Customers are required to clear any balance they owe before the service is resumed.
- When reactivating the customer may choose a new programming package depending on the currently available packages.
- Other assets such as receivers and DVRs that are leased should also be recovered at disconnection times.
The only instance where this is permissible is for customers who use the service occasionally but temporarily suspend their access during certain times of the year, such as the winter, as is the case with snowbirds. However, in this case, reactivation is possible without any additional charges or balance repayment after 60 days.
Reactivation Process and Costs
While DIRECTV allows free reconnection within two months, there are a few requirements to restart the service:
- All the set-top boxes rented from DIRECTV have to be returned when the service is terminated; therefore, new or replacement equipment is required in case of reactivation. Customers who come back after a 60-day break can use their previous equipment.
- New equipment leases are subject to applicable activation and installation fees where new equipment is being leased or professional installation of leased equipment where necessary is needed. Standard activation for an existing dish is $35 for every leased receiver.
- The second programming package price after reconnecting may also be different from the initial base monthly charges if there has been a change in the pricing in the plan while the customer is out of service.
Therefore, in addition to any new receiver fees or package rate changes, DIRECTV lacks recurring fees to deter reactivation. A suspended customer has the possibility of reactivating his or her service without any problem within 60 days.
Reasons for Reconnection Policy
DIRECTV says that they have set their reactivation policies in a way that is fair to their subscribers. Satellite service is more difficult to switch than cable because to use it, one needs special equipment and professional help, which is quite difficult for households. DIRECTV embraces its previous subscribers to prevent offending them and make reconnection easy.
This means that in a highly competitive television environment where content costs continue to go up, DIRECTV has a business need to retain as many customers on as many long-term contracts as possible. Reducing obstacles to resubscribing also contributes to the goal of reaching this number. In the long run, the no-fee-for-reattachment strategy builds up goodwill and subscribership throughout the customer life cycle.
Conclusion
It is not always easy to understand how to deal with the situation when the service has been interrupted and how to reconnect with the television providers. However, DIRECTV’s reconnect policy is clear for those who were previous customers and meet the company’s requirements. If you have canceled your subscription and wish to continue, you can reactivate your DIRECTV in the next 60 days without any reconnection charges or extra fees. Knowledge of these rather liberal and friendly to the subscriber conditions can provide households with much-needed relief should they decide to temporarily suspend their satellite connection.
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