If you are planning to cancel your service provider DIRECTV, then there is a common concern that crops up – who is legally bound to uninstall the satellite dish equipment that has been installed on your premises? Below is some information on how DIRECTV handles its policy and recommendations on satellite dish removal in case of cancelation of the service.
DIRECTV Ownership of Equipment
Directv owns the satellite dish as well as other related equipment that are installed at your house when you have subscribed to the Directv service provider though most of the time the equipment is fixed on the house structure. This equipment is meant for the subscribers and remains the property of DIRECTV during the time of your subscription with the company.
As a result, when you cancel the DIRECTV service, they retain full ownership of all items installed by DIRECTV and are entitled to reclaim them. Nevertheless, the actual responsibility for equipment removal of equipment varies depending on some considerations.
DIRECTV Responsibility for Removal
Under standard professional installations, it is certainly true that following their Customer Agreement, DIRECTV is supposed to remove the leased equipment that has been installed if you request it after disconnecting your account.
More specifically, they should receive a call from you within 30 days after cancellation and the request for recovery of the equipment shall be made. DIRECTV will then arrange for a contracted technician to come on a different day and remove the satellite dish, cables, receivers, etc., that were installed by their team. This IS-2 satellite removal service can be provided free of charge only if it is done within 30 days of the request.
If it takes longer than 30 days, yes DIRECTV owns the equipment but is no longer required to remove the equipment under the Customer Agreement. At that particular juncture, if one wanted the DIRECTV components to be dismantled, he or she would have to organize and possibly spend on the exercise himself or herself. This is why it is advisable to exercise quick action within one month of cancellation if you want DirecTV to remove equipment and charge you.
DIY Satellite Dish Removal
Some subscribers prefer to self-mediate the dishes in some cases instead of going through the process of equipment recovery of the DIRECTV satellite dishes. Speaking of DIY, it is more convenient than waiting for a technician’s appointment to become available.
However, satellite dish removal involves climbing roofs and handling cables and mounts which are quite dangerous. When done improperly, it can lead to harm to yourself or your property and some parts of those properties. DIY removal also means you can’t return equipment to DIRECTV as may be needed when canceling the service.
Thus, for the majority of clients, sending an official request to DIRECTV to deal with satellite dish removal through the 30-day Equipment Recovery program is the most optimal and, most of the time, the easiest way. But, do-it-yourself is available to anyone crazy enough to disable equipment soon after canceling service.
Satellite dish removal is an important aspect of the construction process, and it should be done as efficiently and effectively as possible.
To recap best practices around removing DIRECTV equipment when you close your account:
- DIRECTV should be contacted within 30 days of cancellation to formally request the right to retrieve the equipment.
- Call or go online to book satellite dish removal service at a time that is agreeable to you
- Permit the DIRECTV technicians to conveniently dispose of all leased equipment.
- Resend all DIRECTV receivers and accessories
This makes sure that leased equipment is collected properly with no cost out of your pocket or additional effort on your part. DIRECTV can then reclaim items as they may wish since some of the items originally acquired by DIRECTV are for your service connection.
Sticking to this formal equipment recovery procedure also saves a lot of troubles and questions that can be faced when canceling satellite TV providers. Well, to make it easier for you, DIRECTV has this removal service, which is in line with their Customer Agreement. It is suggested to take advantage of DIRECTV equipment recovery time in every sale and closure of the DIRECTV account.