In case you are canceling your Dish Network satellite TV service, you are required to return all the receivers, remotes, and other equipment that you have been using that you have leased from Dish. Returning equipment is another process that can be done to ensure that your account is closed completely. Here is a step-by-step guide on how to return your Dish Network equipment should you be canceling your service.
Inform Dish Network of Cancellation
The first thing that one needs to do is to inform Dish that they wish to discontinue satellite television service. This can be done by contacting the Dish cancellation department through phone by using the phone number 1-877-471-DISH (4808). Be ready to tell the agent that you want to cancel your service and provide them with your account number.
This is when the agent will attempt to persuade you to stick with your current provider by providing offers on items or services. If you still wish to cancel, you should express your desire to have your service terminated without any further delay. The agent will review payment terms, balance due, equipment return policy, and any other related issues.
Before ending the call:
- It is recommended to obtain your account number for future use.
- Please, verify the date when the service is to be disconnected.
- Ensure billing inquiries have been addressed
The agent will also send you an email or mail you return shipping labels and instructions. In case you do not receive return materials for any reason within 5 business days, it is advisable to call Dish again to ask for them.
Gather Your Equipment
Now, you must pack all the Dish equipment that you have to return. This typically includes:
- DISH receivers (Hopper, Joey, etc)
- Remote controls
- HDMI cables or audio/visual cables that came with the receivers
- Equipment such as DISH antennas like the Tailgater or Wally receivers
- Any other Accessories or Hardware that has DISH branding on it
Search all areas of your house where Dish equipment can be placed. Ensure that you retrieve all items that can be returned to minimize on charges that you are likely to be charged for un-returned equipment.
Package Equipment
Pack all the Dish equipment in one place, and then pack the items neatly in a strong box. What do you do when you don’t have an appropriately sized box? Yes, you can visit the nearest UPS Store or FedEx Office and request them to give you a box that was used before so that it can be recycled.
Every possible effort should be made to pack the receivers back in their original manufacturer's boxes and packaging materials. Any object that can be moved around should be covered with bubble wrap or paper so that it does not shift around and cause breakage. Fold the bottom and the top of the box and seal them tightly.
Attach Return Shipping Labels
Using the pre-paid shipping label documents that Dish Network forwarded to you, affix them on the outer side of the box with the help of some tapes. If you don’t have a label, contact Dish again to request one to be sent to you via email or post. Without this label, it means you won’t be in a position to return the Dish equipment for free.
The return shipping label will be labeled with your Dish Network account number for identification purposes. This also informs the return center to credit your account once the process is over.
Customers must use the label given by Dish Network to ensure proper crediting on the account. It has been reported that by attempting to return the equipment through a third-party carrier without the proper return label from Dish, the equipment was damaged. This would lead to additional shipping charges or when the goods are returned they are not registered.
The last step of the supply chain is when the products are delivered to the shipping carrier.
The last one is to send your packaged Dish Network equipment back to the shipping carrier that is mentioned on your printed label. Most often it is either UPS or FedEx.
As for the box, you can return it to any establishment of that shipping carrier within proximity. Place the box that holds the returned equipment into the hand of an agent without crossing the counter. If the agent is also a receipt, then, he or she can give you a tracking label to show that you returned the equipment on that date at that location.
And that's it! Dish will notify you one last time, typically through mail, when all the equipment is received, and your return is processed. You are expected to get this as soon as 5 days after your drop-off. Your Dish account will then be locked and you will no longer be able to access it.
What If Equipment Is Missing or Damaged?
To ensure that you do not incur additional charges for equipment not returned, ensure that you have returned every single piece of equipment that Dish installed in your home over the years. If you are in doubt as to what has been billed to your account then you should check your records.
Ensure that there is no damage on any item before packing it. If for any reason return center does not get back fully working equipment or if it decides that some items are missing, you will be billed up to several hundred even if the service has been canceled.
Therefore, ensure you search for and return all the remaining remotes, receivers, cable boxes, or LNBs before your cancellation date. This saves lots of headaches and charges later on once that final equipment audit is done.
The process of canceling your Dish TV subscription is quite straightforward. Just give them a call, assemble all your equipment, pack it properly, affix the prepaid shipping labels, and then take it to the shipping company. Proper returns eliminate any hidden charges or issues that may be encountered when terminating the contract of Dish satellite service.
Ready to upgrade your TV experience? Call us now at (877) 471-4808 to find the perfect Dish Network plan for you! Don’t miss out on great entertainment—our team is here to help you choose the best package and get you started today.