Dealing with the Attention 371 message on Dish Network receiver can be hopeless, but here are some steps that you can follow in order to solve the problem. Here is a step-by-step guide on troubleshooting and fixing the Attention 371 error:
1. Hello Soup Patrol, Have You Been Checking Your Dish Signal Strength
The Attention 371 message usually means that there is a problem with your satellite connection. The first step that needs to be taken is ascertain how strong your Dish signal is. This is done by accessing the Menu bar and then clicking on Settings, then Diagnostics, and finally on Signal. They should have a signal strength of between 60-90 on all the satellites visible to your dish.
If the signal strength is low, it is much below 50 on multiple satellites, then this is what leads to the Attention 371 message. This can mean there is a problem with the installation of your satellite dish or a concern with the dish itself. Common causes of low signal are:
- Obstructed Dish View: Objects such as trees, buildings or any other structure that may be in front of the dish. Dish must have an unrestricted view towards the south and must not be blocked by any obstacle.
- Misaligned Dish: If installed recently, then the direction of the dish might have been improperly positioned. It is recommended to use the signal strength meter during the alignment process for optimal results.
- Damaged/Faulty Equipment: Problems associated with dish components, low voltage supply to the dish or faulty wiring can affect the signal.
- You may be able to correct/reposition: your dish yourself in order to get signal back. However, for the best and safest outcomes, it is encouraged to call Dish Network support via 1-877-471-DISH (4808), which can schedule a technician if there are equipment modifications or issues.
2. Reset Your Dish Receiver
If your Dish signal levels appear to be healthy then the next thing to do to rectify an Attention 371 problem is to reset the Dish receiver. Just switch off the receiver from the outlet for about 10-15 minutes then switch it on again. This will restart the Dish system software to its initial state, eradicating any temporary issues that might result into the 371 error.
The last step is to verify if the Attention 371 message pops up again on the screen of your receiver after it has been restarted. It is interesting to note that very frequently the problem can be solved by a simple reboot. After a restart, give several minutes for the receiver to fully reboot and receive new programming information.
3. Disconnect Extra Receivers
If you have other Dish receivers connected to the system, try unplugging all the other boxes except the primary receiver. Occasionally, added boxes may disrupt Dish Network authorization channels leading to Attention 371 errors across the systems.
Disconnect other receiver power cords and other coaxial cables from the dish (but leave one receiver connected). Next, try reconfiguring your solo receiver and see whether Attention 371 comes up.
If disconnecting all the extra boxes clears the error on the main receiver, then reconnect them one by one and reset them before the error comes back. This in a way will help establish which specific receiver may have such problems.
4. Dish Network Tech Support Phone
You have ensured signal strength; you have followed reset procedures but Dish Network Attention 371 message still appears? In this case, the best option is to call Dish Network technical support at 1-877-471-DISH (4808) to get help with the problem. Calling is free and Dish can run diagnostics on your equipment over the phone.
There are also a few other advanced troubleshooting steps Dish tech support can take to fix an Attention 371 error:
- Send a receiver “Hit” signal to forcefully reauthorize your boxes.
- Switch off authorization services like Yellow Button or Dish COMM.
- Issue Signal Waivers if you have genuine concerns regarding reception.
At times, the Smart Card you hold to gain access inside the receiver might also require replacement to fix complicated HD authorization issues. Whether this is required can be ascertained by dish tech support and they could then mail new cards.
5. Swap Faulty Receiver Box
If Dish tech support was unable to solve your persistent Attention 371 error then the problem was most probably an internal one with that particular receiver. In this case, they will advise to replace the receiver box since it is not functioning properly.
Call Dish to get a free receiver swap out. Dish makes this an easy turn-key process with prepaid return labels to send back the defective unit once you receive the new one. Any programming that one has stored on the DVR can also be transferred to the replacement box through an external hard drive to ensure that one does not lose their recorded shows.
The general idea behind following this step by step guide should eliminate the most frequent causes of an annoying Attention 371 message. This will also help you assess the strength of your satellite signal, get your equipment restarted, contact Dish support for advice on how to fix the problem, and if all else fails get your receivers changed. So, if you want to deal with this problem once and for all and continue enjoying your Dish Network HD or DVR service, stick with the course outlined above.
Ready to upgrade your TV experience? Call us now at (877) 471-4808 to find the perfect Dish Network plan for you! Don’t miss out on great entertainment—our team is here to help you choose the best package and get you started today.
