Dish Network is among the leading satellite television service providers in America with clients from every part of the country. But, there is also a possibility that you may want to quit the service provided by Dish and shift to another company. It may seem that disconnecting from any TV provider is a complicated process, but in fact, this is not the case with Dish Network. Below are the procedures that should be followed when canceling Dish Network.
Under Contract
The first thing that you will need to do is determine if you are still bound by a contract with Dish. Initially, you may have enrolled with a 1- or 2-year contract to enjoy promotional offers on equipment or perhaps packages. If you are going to cancel your service before the contract has expired, then be ready to pay an extra $10-$20 for each month left in the contract. If you wish to know whether you have a contract, try to look at the latest bill or go to the Dish account online. Remember when your contract is due for renewal – you may want to wait until after this time to cancel.
Consider Downgrading Packages First
If you are planning to cancel Dish due to the high cost then you might need to consider reducing your packages instead of canceling with Dish. For example, switch from the so-called “Ultimate” package to the cheaper “Preferred” package. Delete any of the channel packs or the premium channels that you no longer use. Reducing the number of service options to which you subscribe may help lower your monthly bill, all while allowing you to maintain Dish service.
Know Your Account Balance
While closing your Dish account, ensure that you have cleared your outstanding balances which extends to the balances you have to clear for the equipment fees. By logging into the online account or the most recent bill, you can determine whether there are any pending balances. The problem is Dish Company does not allow account cancellation unless all the outstanding balance has been paid. It is also advisable to clear the account if you have any outstanding balance so that you do not incur unnecessary charges.
Call Dish Customer Service
After the expiry of your contract term and the account being cleared, it is now legal to terminate your Dish services. The easiest way is to dial the Dish Network customer service phone number which is 877 471 4808. When the auto attendant answers the phone say “Cancel Service.” This will put you through to a customer retention specialist whose role is to ensure that you don’t cancel your Dish subscription. Inform them of your intention to move or transfer service – ensure to be assertive that you want service disconnected for good to avoid misunderstanding.
Return Equipment
The Dish Network representative is intended to deliver you an email listing all the equipment you have with them including the DVRs, the receivers, remotes, and any leased equipment after the cancellation is completed. Within 30 days, you must return this equipment to Dish; failing this will result in an unreturned equipment cost. The dish will provide pre-paid shipping boxes and labels to be returned the equipment. Make sure you go back to them all the goods.
Get Confirmation Number
When you are through with the call to Dish customer service, try to request the rep to give you [cancelation confirmation number]. It is recommended to keep this number in your record as you may need it in the future in some cases.
Pay Final Bill
However, after you terminate the service, they will make one final attempt and send you the last bill that you owe them, charges such as a pro-rated remaining month of service, unreturned equipment fees, or if you end the subscription earlier than agreed, the early termination fee. This is the final bill for your account with Dish, kindly make the payment so that the account can be closed.
And that is how you cancel Dish Network satellite TV service. Here are the steps – look for a contract, demote the service if necessary, pay the remaining account, contact for disconnection, return equipment, and pay the final bill. In a way, it could be daunting when you have been with a particular provider for a long time but remember that canceling Dish does not have to be a big issue as long as you consider the above points. And before you know it, you’re on to better TV services.
Ready to upgrade your TV experience? Call us now at (877) 471-4808 to find the perfect Dish Network plan for you! Don’t miss out on great entertainment—our team is here to help you choose the best package and get you started today.