Disconnection of any service is generally considered a nightmare but when it comes to certain services, such as satellite internet providers like Viasat, it may sound even more challenging. In this post, we’d like to provide a step-by-step guide on how to cancel your Viasat service and review the most frequent issues people experience when trying to part ways with such a provider.
The Cancellation Process
To cancel Viasat, you have to make a call to their customer service number They do not allow cancellation through email or website. I realized when I looked at the features of their website that it does not have an option to cancel an order online. Sometimes, you have to wait for very many minutes before you get to talk to a representative on the line. Originally, the reps are programmed to use strategies in a bid to keep you as a customer instead of allowing you to cancel smoothly. So you should expect persuasive messages that will encourage you to stay.
Some key things the rep may say or offer include:
This is usually done by claiming that there is an early termination fee (even if your agreed-upon contract term is over). This is a normal practice that satellite companies employ, even if the fee in question does not apply to you. You should be assertive and state that the company allows contact-free cancellation.
offering customers a lower rate that is only valid for a limited time or reducing their bill. That captures some customers for a little longer, even if they get to spend a few minutes under the standard charges.
speaking about a new model of equipment or proposing to improve the service level. Upselling solutions do not address the problems that a firm experiences and that leads to customers leaving the firm.
If you find the rep still avoiding any chance to cancel or just keep postponing, it is time to insist on speaking to a supervisor to have the service canceled. It can easily take anywhere from 30 to 60 minutes on the phone, depending on the type of provider you are dealing with. Just make sure that you ask and save the processed cancelation confirmation number somewhere!
Difficulties Changing Providers
However, they stated that they encountered several problems when transferring their current phone number to a new provider, even after spending a long time speaking with the Viasat cancellation team. Some people have issues receiving bills even after canceling a service and, at times, being taken to the collection agency with no balance. The kind of frustration other than the first time the customer called to cancel the service further shows the challenges of switching from Viasat.
While many cable and fiber optic providers provide simpler ways of canceling online via their self-service options, Some of the companies are even extending their offers to not offer contracts or have no early termination fees, like T-Mobile Home Internet. For instance, customers get much better experiences when canceling such services than when ending the Viasat service.
So in conclusion, yes, expect to spend a considerable amount of time making the process of account closing with the Viasat satellite company a rather time-consuming chore. That said, other internet service providers often do tend to have more straightforward procedures to cancel their service, In addition to their customer retention hurdles.