How to Negotiate a DISH Package and Reduce the Cost
If you wish to decrease your monthly payments as a DISH client, you have some chances to achieve this goal. However, if one adopts the right strategies and keeps on trying, the chances of reaching a better deal may just be around the corner. Below are some strategies that can be used to force DISH to reduce the prices for its customers.
Do Your Research
While one may need to contact DISH, they should first take their time and research the new customer promotion offers. Visit their official website and scroll down to find out whether they are offering any promotional offers for new customers – typically, such offers come in the form of discounts for the first month or year of service, combined with equipment gifts or gift cards. If you are aware of the offers that DISH has, you will stand a better chance of leveraging them during the negotiation process.
And identify other competing options in your region such as the services they offer and the charges they make. To my mind, the ability to threaten to switch providers very nearly always grabs the attention of a service rep, guaranteed, so have your specific details on the promotions competitors are offering ready.
Audit Your Plan
Use the guide above to compare your current bill with DISH and make a list of all programming and equipment/services you are paying for. Is there anything you do not tune in on but you still pay for it like a certain channel or package? When you switched to this programming tier, is it possible that you could have switched to a less expensive package and still be watching the majority of the programs that are of interest to you? Is there equipment such as receivers or DVR service that you pay every month for but do not always use to the full potential?
Thus, by adding services and fees that you might be able to bring down, you will be in a better position to negotiate and arrive at the savings you need. Do not approach a negotiation without some knowledge of how the bill could be decreased as a preventative measure.
The second option is to call DISH at the Cancellation Department Number
Remember, do not just dial the regular DISH number and talk to the general customer service personnel, it is always easier to negotiate the rates with the department that deals with customer loyalty. Inform the agent that you are thinking of canceling simply because of the amount charged per month. Transferring to cancellations gives a warning that it is serious and often means that we get special promotions.
Be ready for competitor’s offers the strength of this recommendation is that it prepares the company by helping them gather information about the competitors’ offers.
Tell the agent that you have been giving serious consideration to going with a less costly satellite provider like DIRECTV, Xfinity, YouTube TV, and other providers. Provide concrete examples you’re seeing from competitors - coupons for a reduction in the price, cards offering to switch for gifts, freebies such as equipment, etc. It should be evident you are on the brink of changing to save money on each bill.
The firm must have an Ideal Target Monthly Price.
Do not just say: ‘Can I please have a discount,’ but enter the call with a specific monthly rate in mind. Based on the offer and average price of the DISH, look at the offers provided by the competitors to have a reasonable lowered point as the target. It does not necessarily result in a certain percentage, however, stating a polite wish for a certain figure to be achieved allows the rep to aim for that number.
Ask About Equipment/Service Downgrades
Besides the possibility of asking for monthly discounts, you can request that your cable service provider remove premium channels, limit the number of hours for DVR functionalities, or even return equipment that you are leasing but do not use. Some basic things that DISH can do to instantly decrease your bill include the removal of the leased boxes and simplified fancy pre-recorded DVR options.
Push for12-Month Locked-In Rate
Among the commonly cited issues with cable and satellite companies, one of the largest grievances is that they jack up the prices mid-contract. If you’re offered a lower monthly rate, make sure to include a locked-in rate requirement with your contract for at least one year. This helps to avoid a situation where the discounts you have given will be reduced within a few months. It is suggested that if you have done the job to renegotiate, then your savings should not be dismissed.
Request Promo Code
Apart from the discounts, get a special promotion code when choosing the representative. This code provides your account with privileges for special pricing that have been permitted by a supervisor. Sales forces and frontline agents will not easily change any discounts already in an account that they are aware of.
If not, ask for a Supervisor If Required
In case the phone agent that you are talking to cannot accept your demands, do not hesitate to request to be connected to the supervisor. There is broader discretion allowed to supervisors to extend some discounts and promotions to hopefully save the deteriorating accounts. That is why using a supervisory threat can lead, for example, to a signal that you are serious. If the regular representative rejects all your discount demands, stand your ground but mind your words.
Second Attempt to Make A Call Back If The First One Fails
Telecom price discounts can be typically a relatively lengthy process as well. If, for some reason, you fail to get a response, try again after a few days or address another representative who does not always have the authority to provide promos or possess sufficient skills to do so. Keep on the process until it produces the savings that one is looking for.
Watch for Next Year’s Promos
If you can’t get the new customer rates this year, wait for the appropriate season to arrive. They also need to be reminded to call back next year before your DISH promo is over. The providers will always come up with newer discounts and promotions to offer to the ‘existing customer’. Cable companies particularly exploit short-term promotions, so the more often you possibly contact them, the better you will come across other possible saving offers.
BeNice But Firm
No matter which cable company one has to deal with, one should know that it is easier to catch more flies with honey. A few ice-breaking jokes and comments before beginning the persuasive speech add to the cause. But also ensure that there is—convey seriousness so the rep knows you will switch services if monthly costs are not lowered. It is always wise to learn to stay away from threats and aggressive behaviors – which rarely pays off usually. However, drawing the line and confidently defending a position may result in great cost savings.
As with any company, you should only try to get a better deal when you can do your homework and be polite when you demand but persistent when you negotiate DISH bill cuts that put actual money in your pocket. Sometimes it may even require making several attempts, but the money saved enables one to be patient and learn how to negotiate with DISH and have the monthly costs reduced.
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