Is DISH Companies Customer Service Good?
One of the things that can influence people to choose a Satellite TV Provider is the kind of customer support offered. The company often touts its customer service as being award-winning even though DISH often uses its customer service to tout itself as the best. But does their service impact people positively? Below is a comprehensive review of DISH’s customer service and the company’s approaches to issues that customers have with the company.
DISH Customer Service Reputation
According to DISH, its customer service is among the best, and its customer service has bagged many awards within the TV provider sector. Despite receiving some positive attention over the years it operates, its service continues to attract a significant number of complaints and negative feedback.
DISH is severely rated on business review platforms such as Consumer Affairs and Complaints Board; clients give the company an average of 1 or 2 stars out of 5. Some of the complaints usually involve; the cancellation policies as well as their procedures, charges that are concealed, issues related to the billing process, unfavorable tech support, and long waiting times to talk to a representative.
Thus, although DISH is keen to flaunt its customer service, numerous customers seem to feel it offers nothing good to them. This is rather discouraging and shows that DISH is lagging compared to some of its key competitors such as DIRECTV which are reported to be better at satisfying their customers.
DISH Customer Service Policies
You can only get DISH Network programming if you commit to two years with them and that is their policy. If you want to cancel the service before the actual term, then you need to pay early termination fees that start at $10 per month for the remaining term. This cancellation fee can leave some of the subscribers feeling they are being held against their will by DISH longer than they would wish to be.
It is worth mentioning that the company does not operate any store outlets which are physically based. Telephone, chat support, support through emails, and social networking are commonly used forms of support for customers. The lack of physical establishments may pose a disadvantage in handling related problems without confrontation. The estimated time that consumers spend waiting to speak to phone agents often exceeds 10 minutes based on DISH customers.
In case of billing disputes, DISH enforces strict conditions whereby you must notify them within 90 days of the time the charges were posted. If you fail to get it done before this period, the company will not reconsider the applications for refunds or credits.
Some of the things that some customers find unpalatable regarding DISH Customer Services include.
Many consumer complaints about DISH's customer service include the following pain points:
- Excessive waiting in line for 10 minutes or more waiting to speak to an agent
- The staff in charge of customer service sometimes appear as if they have no proper knowledge of the services offered by DISH or steps to follow in case of a problem.
- Misleading invoices cause the customer to pay more than necessary but fail to notice
- Clients cancel their requests, but it is either lost or ignored, leading to continuing services and charging
- Constant outages where service is rendered more often but technicians never solve problems completely
It is common for DISH to reply to complaints from individuals with a rather non-specific remark about how sorry they are to hear that a customer had problems and that they will relay complaints to the company to improve their services. Nevertheless, similar complaints recur constantly which suggests that there are inherent problems that DISH has with customer care service.
To answer the question, is DISH Customer Service ultimately good or bad?
Even though DISH boasts of providing its customers with top-notch service, it is evident from the reviews given by the customers that the service provision is far from ideal. Many subscribers face long hold times, confusing bills, a difficult process of canceling the service, and agents with little knowledge of the company. The company continues to ignore these systematic grievances every single year.
Nevertheless, DISH normally offers a lower price than its rivals for the TV service so some clients might agree to have a worse experience in terms of customer service to pay lower prices for programming. Other customers who never encounter problems that require attention or arise to have their complaints resolved may also feel that DISH is satisfying their needs.
Taking a broad perspective, the company has many opportunities for enchasing the level of customer service that is provided by DISH Network. This means that some issues remain that it appears other players such as DIRECTV can address better. Thus, the question arises: do the limitations of DISH’s customer service outweigh the programming choice and the price for it to keep it in mind before subscribing? There are occasions where DISH continues to hold the ‘better’ card, however, customers must set them right about Support rather than falling for the glory of award-winning services.
Ready to upgrade your TV experience? Call us now at (877) 471-4808 to find the perfect Dish Network plan for you! Don’t miss out on great entertainment—our team is here to help you choose the best package and get you started today.
