DirecTV Stream is a live TV streaming service that was formerly known as AT&T TV. It has hundreds of live channels and thousands of on-demand titles. Nevertheless, there are times when users have problems with logging into their DirecTV Stream account. If you cannot sign into your DirecTV Stream account, you should not panic since this article will assist in regaining access.
Check Your Internet Connection
The first thing to do is to ensure that the internet connection is properly functioning. A lot of time, problems with signing in are associated with possible intermittent connection or some connection issues. Follow these steps:
- First, check your connection by conducting a speed test to ensure an internet issue is not the cause.
- If you have not done so already, try rebooting your modem and router.
- Plug another device into your Wi-Fi network to check if the problem is rooted in the device that you’re using to sign into DirecTV Stream.
If your internet connection is okay on other devices, then go to the other sections of troubleshooting for your streaming device.
Restart The Streaming Device
If your internet is working properly, try restarting the device you are using DirecTV Stream on:
- For mobile devices, turn your device off and then turn it back on.
- For streaming devices such as Roku, Apple TV, or Firestick, you should tap on the power icon at the bottom of the system menu and then power the device back on.
- For smart TVs the user should turn off the TV physically by removing the plug from the socket for 30 seconds then plug back the TV and turn it on.
Turning the device off and on again helps in renewing the connection and clearing cache issues most of the time. Then, attempt to start loading DirecTV Stream like you would normally do.
Update The DirecTV Stream App
Another reason that may cause sign-in issues is the use of an old version of the DirecTV Stream app. You can try going to the application store of your device and check for any updates for the DirecTV Stream app. Put them in, then launch the app again and hopefully, the sign-in issue you came across will be resolved.
Check Account Credentials
Double-check that you're using the correct login credentials when trying to sign into your DirecTV Stream account:
- Turn on the browser and access the website: www. directv. com Then, you should click on the Sign In button.
- Sign in by entering an account’s email address and password.
- If you get an error here as well, select Forgot Password to reset your password just in case.
- If you are able to sign in on the website then the problem is with the streaming device app.
Still Can’t Sign In? Contact Customer Support
However, suppose you are still unable to log in to your DirecTV Stream account even after following the above troubleshooting methods. In that case, your final shot is to contact their customer service department.
DirecTV Stream also ensures that customers can get support through a phone call as well as through an online chat. This is why they are better suited to diagnose and address recurrent sign-in issues.
Some additional things their technicians can help try on your account include:
- Looking for an account block or ban
- It is important to ensure that your registration information is accurate.
- It is also important to check that your payment information is accurate
I had to contact their support team to help me log back into the DirecTV Stream subscription without any hesitation.
We hope that these troubleshooting tips will help you regain access to DirecTV Stream. Please do let us know in the comments section if you are facing any other problems while signing into your account.
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