AT&T TV or DirecTV Stream is one of the most well-known and used live TV streaming platforms. The service provides a diverse range of channels and programs to watch, and it costs a moderate monthly fee. However, when some customers want to cancel a subscription, they are unable to do so easily. Here is a guide on how to unsubscribe from DirecTV Stream if you are unable to cancel the subscription.
Why Is It Hard To Cancel?
A few of the users have complained that DirecTV Stream has made it very hard to cancel the account subscription online. There is no specific ‘cancel service’ link under the account information tab or a straightforward cancellation process if they are logged into the company’s website or the mobile application.
Further, when you attempt to cancel, the customer service operatives of DirecTV Stream may use tricks to keep you on the service, such as offering a lower rate, more channels, or other perks. This can lead to a tedious cancellation process.
Steps To Cancel Your DirecTV Stream Subscription
If you wish to cut ties with the streaming provider and find the cancellation process tricky through your account, here are a few methods you can use: If you wish to cut ties with the streaming provider and find the cancellation process tricky through your account, here are a few methods you can use:
Cancel Online
Check whether there is a link labeled “Cancel Subscription” under Your Account > Manage Subscription. If not available, then you may need to contact the customer service department.
Cancel By Email
Email DirecTV customer support at atttvsupport@att. com and request to cancel the service right away. Provide your whole name, your service address, your account number, and the preferred date when services should stop.
Cancel By Chat
Go to the DirecTV Stream’s website and navigate to the live chat option, then ask them about streaming subscription cancellation. The chat representative can accept cancellation requests.
Cancel By Phone
DirecTV Stream offers customer support at 855-238-2892 and when a person calls, he/she must be clear that they no longer wish to use the services. Provide your account number and the date you want to cancel your subscription. Sometimes you may have to be insistent in your decision to cancel the event.
Expect to be asked for personal details such as full name, address, account number, and details of the last billing statement to enable the customer service agent to access your account.
If reps keep on making offers to retain you, say no less and no more than you want to cancel outright.
What Happens When You Cancel DirecTV Stream?
Once you successfully cancel your DirecTV Stream subscription, here's what you can expect:
Loss Of Access: Once the account is closed, you can no longer watch videos, including streaming or accessing on-demand programs through DirecTV Stream.
Remaining Bill: If you cancel the subscription in the middle of the billing cycle, it will be charged until the cancellation is complete, and a final bill for the month will be sent.
No Early Termination Fees: There are no cancellation fees when you cancel your subscription with DirecTV Stream regardless of the time of the cancellation.
Refund Eligibility: Depending on timing, you may be able to have any charges after your cancellation date refunded to you. To get information about refunds, one should address customer service.
And that's it! It’s also worth mentioning that, with a couple of clicks, you can cancel the subscription, even if DirecTV Stream initially makes it challenging. Be assertive and consistent with the customer service representatives and they will complete the cancellation of your account.
Alternatives To DirecTV Stream
Once you say goodbye to DirecTV Stream, there are many alternative live TV streaming platforms to potentially replace it, such as:
- YouTube TV
- Hulu + Live TV
- Sling TV
- FuboTV
- Philo
When looking for the DirecTV Stream alternative, always consider channel offerings, pricing, and features of the service. Hopefully, your next provider will not disregard this ability, preventing you from being able to cancel when you desire!
Transform your viewing experience with DirecTV! Call us today at +1 855-213-2250 to explore our plans and find the perfect package for you. Our experts are ready to assist you and get you set up with top-notch entertainment. Don’t wait—contact us now!
